Terms and Conditions

1. General conditions

1.1. This website (the "Site") is owned and operated by Esatour Srl (the "Company").

1.2. The following Terms and Conditions of Use, as well as any information on the Site and in the e-mails sent by you, constitute the entire legal agreement between you and the Company regarding the access and use of this site and services rendered by the Company (the contract"). If you do not accept these terms, or if you have not reached your legal age and / you are not legally competent, do not use this site.

2. Information on the site

2.1 You are required to verify all third party information published through this site, including event dates, which are subject to change.

2.2 The Site may submit links to affiliated sites, such as hotel booking sites etc. The Company is not liable for any loss or damage suffered as a result of your relationship with these sites.

3. Purchases through the Site

3.1.1. By placing an order on the site and providing your credit card details, you agree that the company will block the credit limit and then (once confirmed your order) will charge the amount corresponding to the order on the credit card.

3.1.2 Tour operators and tour operators encrypted by private access will have the possibility to complete the payment also via wire transfer

3.2 Prices

3.2.1 The company charges the price on its website on the day of confirmation of the order. However, if the price has changed after the order has been made and before the order has been confirmed - the user will be notified accordingly. Notwithstanding the foregoing, the Company reserves the right to change the prices of items and / or services displayed on the site at any time without prior notice.

3.2.2 By placing an order on the site, the customer acknowledges and accepts that ordered tickets are generally purchased at a price higher than their nominal value.

3.3. Ticket delivery

The company will deliver the confirmed tickets according to the delivery method offered on the website of each specific event. The company assumes no liability in the following cases:

  • in the case of confirmed tickets that have not been properly delivered as a result of incorrect information provided by the user during the order or at any time thereafter.
  • if the user has not accepted or collected the tickets delivered.
  • if the confirmed tickets have been properly delivered to the customer's address, provided by the customer in advance, but have not been delivered to the recipient of the tickets in person. For example, the company can not be held liable if the tickets were delivered to the hotel reception or customer custodian but the customer did not receive the tickets due to the lack of a hotel or custodian in the forwarding tickets to the customer.

3.4 The company reserves the right to modify the method of delivery of tickets (for example, delivery to the pick-up hotel on site), where necessary. In that case, the customer will be informed accordingly in a timely manner. This does not constitute a breach of the contract by the Company.

4. Deleting an Order

4.1. All orders are binding and can not be canceled without the prior written consent of the company.

4.2. In some cases, the company may be required to resell the ticket in an attempt to recover part of the expense incurred, after collecting a commission.
5. Special Provisions and Responsibilities

5.1. The company can not be held responsible if a customer is denied entry to an event, unless it is due to the company itself.

5.2. Customers take part in an event at their own risk and risk.

5.3. The customer will be solely responsible for obtaining information on the correct dates, start times for the events, delivery details or withdraw tickets.

5.3. No replacement tickets will be provided in the event of loss, theft or damage to the ticket, provided that this has not occurred due to negligent or deliberate action or omission of the company.

5.4. Without prejudice to the above, in the case of confirmation of the ticket, the reasons attributable to it, the sole liability and liability of the company will be limited to a maximum of 100% of the ticket repayment price. This obligation is fully compliant with point 5.6.

5.5. In the rare case where there is a problem with the tickets, you must immediately contact our emergency number +390721404959 (Mon-Fri from 09:00 to 18:30) +393463673854 or +393463673780 (Saturday, Sunday and Public Holidays 24 h). The Company can not be held responsible for any issues that have not been duly reported in this section, or for a problem that has been properly resolved once reported.

5.6. Force Majeure: The Company assumes no liability if the event is canceled or postponed for reasons beyond its control.

5.7 If you have received tickets in a category lower than the confirmed one, the company will refund the difference based on ticket prices posted on the site at the confirmation date. In the rare case where the company confirmed the tickets for a specific team section but delivered the tickets for the team of the opposing team, the customer will be refunded with an amount of 5% -25% depending on the specific circumstances of each case at the sole discretion of the company.

5.8 If tickets have been provided that are not adjacent as previously confirmed by the Company, the customer will be reimbursed for the separate seats with an amount between 3% and 15% of the ticket price, based on the distance between the seats provided .

5.9 The user is solely responsible for compliance with the policies, regulations, policies and code of conduct established by local authorities and / or event organizers. The company can not be held liable for any damages that may arise if the customer is denied entry or is expelled from the event by local authorities or organizers due to non-compliance with the applicable rules and codes of conduct.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ANY OF ITS AFFILIATES, SHAREHOLDERS, DIRECTORS, EMPLOYEES, EMPLOYEES, LICENSORS OR SUPPLIERS (THE "COMPONENTS OF THE COMPANY") SHALL BE LIABLE FOR ANY OR CONVENTIONALLY , TO THE CUSTOMER OR ANY OTHER PERSON FOR THE USE OR ACCESS TO THE SITE OR ANY CONTENT CONFERRED ON THE SITE AND RELATED SERVICES FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES.

7. Applicability of law and jurisdiction

These conditions are governed and interpreted in accordance with Italian law and any action arising out of or relating to these terms is subject exclusively to arbitration in Pesaro in accordance with the "Rules of Conjunction and Arbitration" of the International Chamber of Commerce.

8. The registered office of Esatour Srl is Viale Mameli 72 / C, 61121, Pesaro - Italy. For more contact details go to: contact us.