Terms and Conditions

TERMS AND CONDITIONS  

 

1.1. This website oneclicket.com (“Site”) is owned and operated by Esatour Srl (“Company”).

1.2. The following Terms of Use, as well as any information on the Site and in the emails you send, constitute the entire legal agreement between you and the Company regarding the access and use of this site and the services provided by the Company. (contract ") If you do not accept these terms, or if you are under the age of majority and / you do not have legal competence, do not use this site.  

 

2.1 You should check all third party information published through this site, including dates of events that are subject to change.

2.2 The site may provide links to affiliated sites such as hotel booking sites, etc. The company is not responsible for any loss or damage incurred as a result of your relationship with these sites.

2.3 All the tickets listed on this Site are 100% legit and guaranteed tickets.  

 

3.1. In order to be eligible for participation in the Site, it is necessary to complete the prescribed registration process including the correct provision of all requested information on the respective registration form. Registration is free of charge.

3.2. Only legal entities are entitled to register. There is no right to be granted access to the Site. Users are obliged to provide correct and complete information during the registration process. Users must not pretend to be a different person, use a name which they are not entitled to use or infringe third party rights in any other way in the context of the registration process. If incorrect information is provided during registration, Users may be permanently or temporarily excluded from using the Site, also upon expiry of a deadline where required. Access to the Site is protected by an individual password, if the registration is made via an email address. Maintaining the safety of their password is the sole responsibility of the Users. Passwords must not be passed on to third parties. The password must only be used to access the Site and to use the services offered on the Site. Users are solely responsible for all actions carried out using their password.

3.3. With each use of the Site, the Users undertake to comply with the rules stipulated in these Terms of Use. A non-compliance with the Terms of Use may lead to a temporary or complete exclusion from the Site.    

 

4.1.1. By placing an order on the site and providing your credit card details, you agree that the company will block the credit limit and then (after confirming your order) will debit the amount corresponding to the order from the credit card.

4.1.2 Tour Operators and Tour Operators Encrypted with Private Access will be able to complete the payment also via bank transfer.

4.2 Prices

4.2.1 The company charges the price on its website on the day of confirmation of the order. However, if the price has changed after the order has been made and before the order has been confirmed - the user will be notified accordingly. Notwithstanding the foregoing, the Company reserves the right to change the prices of items and / or services displayed on the site at any time without prior notice.

4.2.2 By placing an order on the site, the Customer acknowledges and accepts that ordered tickets are generally purchased at a price higher than their nominal face value.

4.3. Ticket deliveryThe Company will deliver the confirmed tickets according to the delivery method offered on the website of each specific event under the tab “Ticket delivery”. The Company assumes no liability in the following cases:

• in the case of confirmed tickets that have not been properly delivered as a result of incorrect information provided by the user during the order or at any time thereafter.
• if the user has not accepted or collected the tickets delivered.
• if the confirmed tickets have been properly delivered to the customer's address, provided by the customer in advance, but have not been delivered to the recipient of the tickets in person. For example, the company can not be held liable if the tickets were delivered to the hotel reception or customer custodian but the customer did not receive the tickets due to the lack of a hotel or custodian in forwarding tickets to the customer.

4.4  The company reserves the right to modify the method of delivery of tickets (for example, delivery to the pick-up hotel on site), where necessary. In that case, the customer will be informed accordingly in a timely manner. This does not constitute a breach of the contract by the Company.

 

5.1. Once confirmed tickets are not refundable. In case of strike and Police Anti-Violence Commission decision and/or in case of "Force Majeure" (earthquake, war, civil riots, natural disaster, pandemic diseases, global viruses etc..) Esatour shall not be held responsible for the event cancellation and will refund the face value of the tickets ONLY if the event organizer arranges reimbursement procedure - over commission won't be reimbursed -."

5.2. All orders are binding and can not be canceled without the prior written consent of the Company. 5.3. In some cases, the company may be required to resell the ticket in an attempt to recover part of the expense incurred, after collecting a commission.  

 

6.1. The company can not be held responsible if a customer is denied entry to an event, unless it is due to the company itself.

6.2. Customers take part in an event at their own risk and risk.

6.3. The customer will be solely responsible for obtaining information on the correct dates, start times for the events, delivery details or withdraw tickets.

6.4. No replacement tickets will be provided in the event of loss, theft or damage to the ticket, provided that this has not occurred due to negligent or deliberate action or omission of the company.

6.5. Without prejudice to the above, in the case of confirmation of the ticket, the reasons attributable to it, the sole liability and liability of the company will be limited to a maximum of 100% of the ticket repayment price. This obligation is fully compliant with point 6.7.

6.6. In the rare case where there is a problem with the tickets, you must immediately contact our emergency number +390721404959 (Mon-Fri from 09:00 to 18:30) +393463673854 or +393463673780 (Saturday, Sunday and Public Holidays 24 h). The Company can not be held responsible for any issues that have not been duly reported in this section, or for a problem that has been properly resolved once reported.

6.7. Force Majeure: The Company assumes no liability if the event is canceled or postponed for reasons beyond its control.

6.8 If you have received tickets in a category lower than the confirmed one, the company will refund the difference based on ticket prices posted on the site at the confirmation date. In the rare case where the company confirmed the tickets for a specific team section but delivered the tickets for the team of the opposing team, the customer will be refunded with an amount of 5% -25% depending on the specific circumstances of each case at the sole discretion of the company.

6.9 If tickets have been provided that are not adjacent as previously confirmed by the Company, the customer will be reimbursed for the separate seats with an amount between 3% and 15% of the ticket price, based on the distance between the seats provided.

6.10 The user is solely responsible for compliance with the policies, regulations, policies and code of conduct established by local authorities and / or event organizers. The company can not be held liable for any damages that may arise if the customer is denied entry or is expelled from the event by local authorities or organizers due to non-compliance with the applicable rules and codes of conduct.

 

7. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ANY OF ITS AFFILIATES, SHAREHOLDERS, DIRECTORS, EMPLOYEES, EMPLOYEES, LICENSORS OR SUPPLIERS (THE "COMPONENTS OF THE COMPANY") SHALL BE LIABLE FOR ANY OR CONVENTIONALLY , TO THE CUSTOMER OR ANY OTHER PERSON FOR THE USE OR ACCESS TO THE SITE OR ANY CONTENT CONFERRED ON THE SITE AND RELATED SERVICES FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES.

 

8. Applicability of law and jurisdiction These conditions are governed and interpreted in accordance with Italian law and any action arising out of or relating to these terms is subject exclusively to arbitration in Pesaro in accordance with the "Rules of Conjunction and Arbitration" of the International Chamber of Commerce.

 

9. The registered office of Esatour Srl is Viale Mameli 72 / C, 61121, Pesaro, Italy. For more contact information follow the link: CONTACT US.